Yes, all our frames are designed to be compatible with prescription lenses. We recommend visiting any local optical shop for the installation of your prescription lenses.

Our eyewear comes in various sizes to ensure the perfect fit. Each product page includes detailed measurements for frame width, bridge width, and temple length. For additional help, you can check our detailed sizing guide or message us on Instagram @miyabi.tce for personalized assistance.

While we are currently an online-exclusive brand, we are exploring the possibility of offering Miyabi eyewear through physical locations in the future. In the meantime, our online platform allows you to browse our collection from the comfort of your home, and we’re here to assist you every step of the way.

Once your order has been processed and endorsed to our shipping partner, GoGo Xpress, you will receive a tracking number via email or phone. You can track your order’s progress in real-time through GoGo Xpress' tracking page: https://app.gogoxpress.com/track/.

If you did not receive your tracking number, feel free to reach out to us at support@miyabi-tce.com or reach out to us on:
Instagram: @miyabi.tce
Facebook: Miyabi Eyewear

Yes, we are pleased to offer free shipping for a limited time! Take advantage of this promotion while it lasts.

You can request a refund within 14 days or an exchange within 15 days of receiving your order. To be eligible, the frame and packaging must be in good condition. Each frame is handcrafted with meticulous care, but if you experience any issues, we’ll make it right.

• Refunds will be processed after the item is returned and inspected. A shipping and handling fee will be deducted from the refund amount.
  
• Exchanges are allowed within 15 days, but the customer will shoulder the shipping fee for returning and receiving the new item.
  

For more details or to initiate an exchange, please contact us at support@miyabi-tce.com or reach out to us on:
Instagram: @miyabi.tce
Facebook: Miyabi Eyewear

At this time, we ship exclusively within the Philippines. However, we are looking into expanding our shipping options to reach international customers in the near future.

We accept a variety of payment methods for your convenience, including credit cards, debit cards, GCash, and Cash on Delivery. For any specific inquiries or assistance, feel free to contact us directly.

We’re here to help! You can reach our customer support team via email at support@miyabi-tce.com or reach out to us on:
Instagram: @miyabi.tce
Facebook: Miyabi Eyewear

We aim to respond to all inquiries within 24 hours.